Telemedicine

Mobile app for online medicine
Overview
The project aims to provide worldwide online medicine from top-rated medical specialists. It includes a web app for providers and a mobile app for clients.
Challenge
It can be very difficult to get an appointment with primary care doctors and specialists. The waiting list can be long and even getting a referral doesn’t guarantee a quick appointment.
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Team composition
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Approach

1. Interviewing of potential users to gather requirements along with Business analyst.


2. Designing on the basis of system requirements.


3. Iterating design and creating final deliverables.

Survey

I started research by conducting interviews with field experts and proxy users and discovering the user needs. Also, I made deep research and study of competitors to identify users' gains/pains/jobs. For this network was decided to create a new Design System with new style guidelines to make the GTHE outstanding from previous company products. To test the design was created an interactive prototype was and conducted several speak-out-load sessions with proxy users. It helped me to find out the needed changes in the app before the launch of the product.

User flows, requirements and design

After iterating on the design, I conducted a couple more testing sessions with interactive wireframes. When I was satisfied with the current version, was prepared detailed user flows, functional, and system requirements. Then, following the requirements and guidelines I created all the missing pages and states to hand off to developers.

Results

The interaction starts with registration in Care.Wallet and singing in the GTHE network. After the user can use search for a needed doctor and book an appointment (Telemedicine consultation).

In the app also many additional functionalities help the user communicate with the doctor and take care of himself. For instance, users can answer "How are you feeling today?” give information about themselves to a doctor.

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